ยท Operator Brief

I couldn't take a vacation. Not because I was too busy.

Because my team couldn't run without me.

Ayman Sabha

Ayman Sabha

Executive & Founder Coach · Dubai

The moment I knew I was managing wrong wasn't in a boardroom.

It was when I tried to book a flight.

2012 Dubai. I had just moved from delivering services to managing the team that delivered them.

I had been promoted because I was the best at the job.

Never missed a deadline. Never let quality slip. My name meant one thing: it will get done right.

So when I stepped into management, I brought everything that made me successful with me.

Including the need to control everything.

Every report went through me. Every client response. Every decision, no matter how small, needed my sign-off before it went anywhere.

I told myself it was about standards. The work had to be right. I had spent years building a reputation and I was not going to let someone else's mistake undo it overnight.

What I could not see was what this was doing to my team.

They stopped thinking for themselves.

Why would they? Every decision came back to me anyway. They learned to wait. I learned to stay late. And without either of us realising it, I became the ceiling of everything we could achieve together.

Then I tried to plan a week off.

And I froze.

Who would sign off on the daily reports? What if a client escalated? What if something went wrong and no one knew what to do?

I sat with those questions for a long time.

Then I said something to myself I have never forgotten:

This is not management. This is just doing everyone's job with a different title.

I sought help. Spoke with a leadership coach. Started reading, researching, experimenting. Testing what worked. Dropping what did not.

The first real shift was simple. And it scared me.

I stopped signing off on everything.

Not all at once. Not with blind faith. With a system.

I looked at every decision that passed through me and asked one question: does this actually need me?

Most of them did not.

I started with the low-risk ones. Decisions where a mistake would be uncomfortable but not catastrophic. I handed those to my team completely. No review. No check-in. No safety net from me.

Just: this is yours now.

Then I watched.

When they got it right, I said so. When they got it wrong, we fixed it together and I did not take the decision back. I helped them understand what to do differently next time.

The circle of trust expanded. Medium-stakes decisions. Then higher ones. Each round built on evidence from the last.

Within months, my team was running without me in the room.

I finally took that vacation.

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